When will I get the notification?
This error will appear when the pHi-Tech system detects an error in the connection of the communication cable between the Primary Control Unit and the Secondary Control Unit.
Types of Notifications
Control Unit
The Control Unit will display a message, you will also see a red light indication.
Hand Unit
The Hand Unit will show a red light indication.
Mobile App
What should be done?
Verify there's a proper tight connection on both sides of the cable by turning the nuts tightly with a plier.
If that doesn't help, remove the Communication Cable from the Primary Control Unit by turning the cable nut counterclockwise and gently pulling it out. Repeat this process for the other side of the communication cable which is connected to the Secondary Control Unit.
Connect it back tightly- Insert the female side to the Primary Control Unit and turn
the nut clockwise to tighten it.
Insert the male side to the Secondary Control Unit and turn the nut clockwise to
tighten it.
3. Clean the inlet and outlet holes with Ethanol. See instructions here
4. If that doesn't help, repeat stage 2 with a new communication cable.
This is how the notification appears in different languages:
BRAK POŁĄCZENIA Z JEDNOSTKĄ STERUJĄCĄ PODSTAWOWĄ,DODATKOWĄ WYŁĄCZ SYSTEM
Erro de Comunicacao Entre as Unidades Primaria Secundaria Reinicie o sistema
Первичная Вторичная ошибка соединения Выкл.системы
Prim Sec Com Err Apague Sistema
İlk ve ikinci bağlantı hatası, Sistemi kapatınız.
ПОМИЛКА ЗВ'ЯЗКУ МІЖ ГОЛ. ТА ДОД. БЛОКАМИ УПРАВЛІННЯ Вимкніть пристрій
Elsődleges Másodlagos eszközökKomm. HibaRendszer leállítása
Първична Вторична грешка в комуник. Изключете системата