Troubleshooting
api.phitechapp.pahc.com can't connectCan't see my Analytics
Analytics not loadingCan't load the Analytics webpage
Can't see Analytic informationAnalytics tab in the Web App is not showing information
Device name renamed to the device serial number
A suffix of xxxxx_1 has been added to a device name or device Identity (e.g., Name, Location, Section)
No results are shown on the Dashboard
I clicked on ‘Forgot My Password’ link and did not receive a Reset Password Email
I am not able to log in using my usernameCan't log in to the Web App
Can’t see the latest data in the pHi-Tech Analytics software
The analytic software is not loading, receiving network timeout message
A user is logged in, but not seeing the User management tab
User disabled / deleted, but still can see all information as before
Can't log in to the Web AppEnable/Disable a User
I clicked on the Reset Password button in the email I received but nothing happensReceived the Rest Password email, but not able to continue the process
I did not receive a Reset Password emailReset Password triggered by an administrator in the Web App
How to Reset My Forgotten Password?Reset your password in the Web App
Where can I see the History Records in the Web App?History Records in the Web App