Troubleshooting
Collecting data returns 'no devices found'
Poor Network connectionInternet connection
Collecting data returns with 'device disconnected'
Can't update the vaccine in the missing data recordNo exisiting vaccine for current volume & dosage
Collect data returns no dataWhere did my vaccination data disappear?
Disconnection issuesDisconnections in the Mobile App on Android phones
Why is the Injection Rate not showing data?
Vaccination program is missing my informationHow to add new information to the Vaccination Program?
Bluetooth disabled! Can't connect to devicesWhy am I getting the error alert and what should I do?
Why am I getting a 'Bad sync' red ribbon'Bad sync' error in the Mobile App
Login failedI am not able to log in using my username to the Mobile App
Mobile App not communicating with the pHi-Tech DeviceCan't see the device on the mobile app display
How to Reset My Forgotten Password?Reset your password in the Mobile App