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Hardware
Hardware

pHi-Tech vaccination management device

Warming up the vaccineThe benefits of warming up the vaccine prior to vaccination event
Maintenance

PVX100 System Weight
System Warnings
Environmental requirements for the systemTemperature and humidity
Quick Start Single System C&D OperationView or download the quick start instructions
Quick Start Dual System C&D OperationView or download the quick start instructions
Cleaning the communication cable inlet and outlet holes
How To Replace The Communication Cable?Replacing the communication cable
What firmware version should I upgrade to?
BatteryHow to charge? What do the light indications mean? How to assemble the battery to the Control Unit?
Spare Parts Start KitWhat parts are included in the kit?
Battery performanceHow long will the PVX100 battery last with High Injection speed
Battery performanceHow long will the PVX100 battery last with Normal injection Speed
Battery DetailsType, Voltage and MSDS
Recommended amounts for replacing partsWhen should the parts be replaced?
Alert Levels and TypesNotifications displayed on the Control Unit
Alerts - light color indicationHand Unit and Control Unit lights
How to clean the pHi-Tech vest?
​How to replace the Injector Pump?
How to change Injection Head Type setting from the Control Unit
How to replace a needle?
Temperature measurementWhen does the temperature get measured and what are the recommended temperatures?
Reset Counters- Control Unit shortcutsReset Injection and human error counter, reset bottle volume
How to convert a Single system into a Dual system?Change the system configuration
How to convert a Dual system into a Single system?Change the system configuration
Number of devices per Account
Firmware Upgrade Over The Air | FOTAHow to upgrade the Control Unit over the air using the Mobile App
How to replace the Vaccine Tube from the Control Unit to the Hand Unit
Firmware upgrade with a burner
Upgrading pHi-Tech device via Hand Unit USB
What is the bootloader?
Upgrading dual devices issueFOTA with new Primary device and old secondary device failure
Notifications

High-Pressure detection procedure
High-Pressure Detection- Continue working (31)Why am I getting the Notification and what should I do?
High-Pressure- Verify use of Dual Injection Head (29)Why am I getting the Notification and what should I do?
High-Pressure Partial blockage Check needle, pump Press OK (33)Why am I getting the Notification and what should I do?
High-Pressure​- Replace the needle​ (30)Why am I getting the Notification and what should I do?
High-pressure Error Shut down the system (22)Why am I getting the Notification and what should I do?
Actuator failure Check the needle Press OK Notification (21)Why am I getting the Notification and what should I do?
Clean & Disinfect temp. high (14)
Clean & Disinfect Extreme temp high (23)
Primary / Secondary comm error Shutdown the system Notification (10)Why am I getting the error alert and what should I do?
HU comm error, Shutdown the system Notification (9)Why am I getting the error notification and what should I do?
Vaccine temp low Notification (15)Why am I getting the warning and what should I do?
Vaccine temp high Notification (16)Why am I getting the warning and what should I do?
Battery Low Notification (11)Why am I getting the notification and what should I do?
Battery Level Critical Shutdown the system Notification (12)Why am I getting the notification alert and what should I do?
Bottle empty Notification (4)Why am I getting the notification and what should I do?
Bottle almost empty Notification (6)Why am I getting the notification and what should I do?
Clean & Disinfect Needed Notification (5)Why am I getting the notification and what should I do?
Injection counter reached max display continue working (32)Why am I getting the warning and what should I do?
Replace needle Notification (2)Why am I getting the notification and what should I do?
Replace Injector Notification (1)Why am I getting the notification and what should I do?
Replace inj. Head Notification (3)Why am I getting the notification and what should I do?
Abnormal temperature detected (34)Why am I getting the Notification and what should I do?
Bluetooth comm error Shutdown the system Notification (8)Why am I getting the notification and what should I do?
Early Needle Pull Notification (7)Why am I getting the warning and what should I do?
BLE App Malfunction Notification (8)When the device is switched on, it gets stuck on BLE App
HU Communication Notification (9)When the device is switched on, it gets stuck on Hand Unit Communication screen
Malfunction! Injector ManagerWhy am I getting the Notification and what should I do?
Malfunction. Sec Injector Manager.Why do I get this notification and what to do?
Injector blocked Shutdown the system NotificationWhy am I getting the Notification and what should I do?
Optical Sensor Error Shutdown the System (28)Why am I getting the Notification and what should I do?
Motor Stuck Shutdown the System (27)Why am I getting the Notification and what should I do?
Clean Injector (24)Why am I getting the Notification and what should I do?
Troubleshooting

How to make the Calibration accurate?Is there vaccine left in the bottle? What should I look for?
Hand Unit leakage from the ports
Hand unit- Orange light is stuckThe orange hand Unit light is stuck
Empty blue screen on the Control Unit
High viscosity vaccine
Hand Unit- Injection without lights onSolving issue- injecting without lights on
Hand Unit Flashlight is not turning onSolving issues- Hand Unit Flashlight is not turning on
When will the injector not go back to the home position?
How to check the actuator is at home position?
How to insert the O-Ring back into the Injector?
How to reassemble the Injection Head?
Needle drippingWhat is the cause and what should be done?
Injector bursting out
No injection using an Automatic Injection HeadWhy is no vaccine coming out?
Improper injection profileWhat should I do?
C&D liquids spilling out from the cradleCleaning & Disinfection (C&D)
Solving Injector IssuesHow to check and clean the Injector?
The system gets stuck on the initialization screenSystem upload
Injector chamber filled with vaccine
The system can not be turned onHardware - batteries
The injection head cannot be properly connected to the hand unit
No vaccine flow through the needleThe vaccine doesn't come out from the needle
The injector cannot be inserted properly into the control unit
Can’t remove the Injector from the Control Unit
Routine injection process is not starting
The priming process is not filling the tubes with the injected materialSolving Priming Issues
Dual mode fails to inject both materials
The priming process has not startedSolving Priming Issues
Secondary Control Unit not identifiedPrimary Control Unit does not detect the Secondary Control Unit
The Control Unit is not powering on
The display on the Control Unit does not turn onNo display and no light on the Control Unit
The device is shutting down after performing an injectionSolving issue- battery